IT Support Analyst Full time/ Competitive salary/ Cheltenham office based
(Direct applicants only – no recruitment agencies please)
As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users across the company (including remote colleagues).
You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.
Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
Undertake Desktop and Server Administration tasks
Support user accounts, permissions, and access control through Active Directory / Microsoft 365
Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
Provide support to the Head of IT
Provide overall support for software/hardware used by all employees of the company including remote workers
Take responsibility for managing the asset inventory
Support onboarding and offboarding of employees (account setup, equipment preparation)
Assist with maintaining backups, antivirus systems, and system monitoring
Work closely and maintain good relations with a variety of IT partners
Monitor system performance and recommend improvements to meet business needs
Understand and provide user support for the company CRM and booking system.
Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role
~ Strong knowledge of Microsoft Windows Server and Desktop operating systems
~ Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
~ Basic networking concepts (DNS, DHCP, TCP/IP)
~ Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
~ Advanced Microsoft Excel skills
~ Experience with Windows Server administration, user management, and system monitoring
~Familiarity with virtual infrastructure and backup tools (e.g. Hands-on experience with hardware/software installation and troubleshooting
~ Experience with SharePoint and Cloud storage
~ Awareness of software licensing regulations and compliance requirements
~Basic understanding of networking and physical IT infrastructure
Cloud-based phone systems
SQL and relational databases
Web technologies: HTML, CSS, PHP, JavaScript