Package Description: Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich
Location: Reed House, Norwich
About the Role
We’re looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Norwich.
When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
For more information on what it’s like to be a Health Advisor from our current team you can .
What You’ll Get
Fully paid accredited training
Salaries start from £24,929.44 per annum for daytime rotas, pro rata
Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
Access to Blue Light Card and other NHS Discount Schemes
Advanced maternity, paternity and adoption leave after 1 year’s service
Opportunity to join the NHS Pension Scheme
Additional annual leave based on length of service
Free 24/7 independent counselling service
A volunteer day
Employee Assistance Programme
Free membership to our reward and discount platform
Working Hours
All Health Advisors must be able to work at least 50% of weekends.
Full-Time Options
You’ll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.
If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).
Weekend shifts are required every other weekend, but you can opt to work more if you’d like.
Part-Time Options
Part-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.
Weekday shifts are between 4-6-hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends.
Weekend-only roles are also available, and additional hours may be offered during busy periods
Please note, part-time overnight shifts are not currently available.
Training and Start Dates
We’re looking for candidates who can start training in June. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.
To find out more about training to become a Health Advisor please
Come and Meet Us
If you are shortlisted, we will invite you to an assessment evening at our Norwich Care Coordination Centre.
This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Closing date: 19th April 2026, but please note, we may close applications early if we receive a high volume of interest.
We celebrate brave ideas and brave people.
We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed)
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.
For a job description and person specification please see attached