Customer Service / Sales Administrator | Permanent Appointment | Salary Up to £30,000 | Cumbernauld Your new company Our client is a well-established organisation with operations across the UK and Europe, known for their commitment to delivering exceptional customer service and building long-term client relationships. They offer a supportive and collaborative working environment where initiative and ownership are encouraged. ________________________________________ Your new role Are you passionate about delivering outstanding customer service and building strong client relationships? Our client is seeking a detail-oriented Customer Services / Sales Administrator to support operations across the UK and Europe. In this role, you'll take ownership of customer accounts, ensuring a seamless experience from enquiry to delivery. You’ll be the primary contact for a portfolio of European customers, handling quotations, purchase orders, and delivery schedules. You’ll also process orders, manage logistics, and collaborate with internal departments and remote Business Development teams. Key responsibilities include: • Managing customer enquiries and logistics • Maintaining accurate records and systems • Generating reports and supporting sales initiatives • Advising customers on products and logistics options You’ll have authority to: • Place and manage orders in line with contracts • Set up new credit accounts • Recommend exchanges or refunds • Advise on logistics within pricing parameters ________________________________________ What you'll need to succeed To thrive in this role, you’ll need: • Strong written and verbal communication skills • Proven experience in customer service and sales administration • High attention to detail and numerical accuracy • Proficiency in Microsoft Office, especially Outlook and Excel • Excellent keyboard and organisational skills • Ability to prioritise, follow through, and solve problems effectively • A calm, positive, and adaptable approach to teamwork ________________________________________ What you'll get in return • Competitive salary – up to £32,000 • Life Assurance • Critical Illness Cover • Personal Private Pension • 34 days holiday • Contribution to fitness club or classes ________________________________________ What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4729438