We are seeking a proactive Order Fulfilment Manager to lead and manage the sales order function within a busy manufacturing environment. This role focuses on ensuring customer orders are handled efficiently from enquiry to delivery, while supporting continuous improvement across processes, systems, and team performance. Key Responsibilities * Oversee the full sales order process, from customer enquiry through to order placement, production planning, and delivery. * Manage a small team, ensuring tasks are completed accurately and on time. * Build and maintain strong relationships with customers and internal departments to ensure excellent service and communication. * Support warranty and remedial requests, ensuring issues are managed effectively and resolved quickly. * Drive process improvements to reduce errors, improve efficiency, and minimise costs (including waste and downtime). * Monitor and report on KPIs, using data to improve team and business performance. * Collaborate with production and other departments to ensure smooth workflow and accurate documentation. * Support system use (ERP/MRP, Excel, Word) to coordinate the order process. * Lead team development through training, performance reviews, and clear communication. Skills & Experience * Experience managing the sales order process within a manufacturing environment. * Strong leadership and people management skills. * Excellent communication and customer service abilities. * IT literate, with good knowledge of ERP/MRP systems and Microsoft Office. * Analytical with strong problem-solving skills. * Resilient, organised, and able to work under pressure. What We’re Looking For We’re looking for a motivated manager who can lead a team, improve processes, and ensure customers receive outstanding service. You’ll be commercially aware, detail-focused, and confident working cross-functionally in a fast-paced environment