An exciting new opportunity has been created at OCU, we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston.
The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in the company's growth. With increasing contracts, clients, and platform usage, the demand for robust support is rising. This role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime risks and enhancing user experience.
Managing a small team, you will drive continuous improvement, compliance and technology partner collaboration, minimizing reliance on costly external support. This is a cost-effective leadership role, enabling business continuity, client satisfaction, and future-proofed IT operations—essential for scaling with confidence in a £1bn+ enterprise.
As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling.
Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms.
Supports OCU’s Strategic Growth Goals: This role is critical for integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence.
5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function. • Proven expertise in IT service management, incident response, and problem management within a large-scale (£1bn+ revenue) business. Ideally within a large-scale technology, workforce management, payroll or platform business • Experience managing both bespoke in-house platforms and Enterprise COTS applications (D365), ensuring high availability and performance. • ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management. • Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring. • Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution.
To be the UK's leading energy transition and utilities contractor.
We are committed to leading the way in utilities and energy transition contracting, our mission is to innovate and deliver sustainability. OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.