Based at Selsdon Hotel, Croydon | Full-Time (Part-Time Considered)
Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?
We are looking for a confident, organised, and guest-focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.
With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.
What You’ll Be Doing
* Managing accommodation, spa, and dining reservations across multiple platforms
* Delivering exceptional guest service through phone, email, and online enquiries
* Identifying opportunities to maximise revenue while providing genuine value to guests
* Building strong relationships with guests, agents, and third-party partners
* Communicating effectively with hotel operations teams to ensure smooth guest handovers
* Resolving guest concerns quickly, professionally, and proactively
* Supporting forecasting accuracy through timely system updates
* Contributing ideas to continuously improve guest experience and team performance
What We’re Looking For
We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.
You will ideally have:
* Minimum 2 years’ experience within a hotel or accommodation environment
* Strong understanding of reservations and guest service standards
* Excellent communication skills with a natural ability to make every conversation as individual as you.
* High attention to detail and ability to multitask
* Confidence using reservation and hotel systems
* A collaborative and positive approach to teamwork
* The ability to think quickly and solve problems calmly
Experience across wider hotel operations or spa operations would be an advantage.
Why Join Us?
* Be part of a supportive and collaborative hospitality team
* Work in an environment where your ideas and contributions matter
* Opportunity to grow and develop your hospitality career
* Flexible working options considered
* A culture built around anticipation, teamwork, excellence, fun, and celebration
If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you.
Apply now and become part of the journey.
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