Overview
Location of Role: Maidstone; Salary: £27,492; Contract Type: Permanent; Working Pattern: Mon - Sun; Weekend/Evening Working: Yes
Your voice could make a difference... Contact Handlers play a key role in the front line response for members of the public. As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you\'ll help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.
Responsibilities
1. Answer emergency and non-emergency calls from the public and determine the most appropriate response, based at the Force Control Room in Maidstone.
Essential Skills
* familiar with Microsoft Word, Excel and Outlook
* good listening skills
* effective communication skills
* strong typing skills are required to ensure information is collected with speed and accuracy
* professional telephone manner
Training and Benefits
* Excellent training and support
* Skills development
* Competitive salary with progression opportunities
* Staff benefits and rewards
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