Job description
KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
We are looking for seasoned Global Business Services (GBS) practitioners to join us and help grow our GBS advisory practice in the UK.
Your key responsibilities
1. Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients
2. Design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements
3. Apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model
4. Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions
5. Leads business development activities for assigned client portfolio and supports revenue growth plans for existing and new clients
6. Guide team through the to-be design of processes, related organization/role design and enabling technologies
7. Manage transitions of multiple processes from sending organization to target organization - includes transition management, knowledge transfer, process re-engineering
8. Manage team through business case development of GBS/SSC programs
9. Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
10. Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience
11. Work with leadership on developing the practice through recruiting, training, mentoring, client relationships
12. Serve as a subject matter advisor to the c-suite
Skills and attributes for success
13. Direct experience in creating content led and technology driven business change
14. Experience establishing and maintaining client relationships
15. Excellent leadership, communication (written and oral) and interpersonal skills
16. Proven success in contributing to a team-oriented environment
17. Proven ability to work creatively and analytically in a problem-solving environment
18. Ability to interact effectively with client executives, vendors and third party providers
19. Desire to work in a fast paced environment
To qualify for the role, you must have
20. Extensive expertise gained with or at GBS or Shared Services Centres or Business Process Outsourcers
21. Deep domain expertise in relevant business processes within an GBS/SSC (Finance / Human Resources Services / Procurement / Customer Service and IT/Data & Analytics)
22. Clear understanding and experience in application of the GBS/SSC operating models, Service Delivery Models, Global Process Ownership
23. Hands on knowledge of project management methodologies and preferably certified project / program management or strong experience in leading large GBS transformational programmes
24. Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies
25. Experience in process mining, automation & leading process applications of advantage
26. Advanced usage of MS Office and MS Project and experience in working with ERP systems
27. Knowledge of the Shared Services sector with network in this field
Ideally, you’ll also have
28. Experience leading large scale transformation programs highly preferred
29. Professional qualification in one of the functional areas – Finance (CIMA/ACA or equivalent), HR/Procurement – (MBA)
30. Green Belt or Black Belt certification
31. Consulting experience or Programme Management/ Strategy experience in GBS/SSC set ups
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