Job Description
Role:
With hundreds of support engineers on many customer sites, it is inevitable that in times of expansion, or when extra help is needed, our National Operations team is called upon to save the day. As a centrally managed team, the National Operations field engineers operate autonomously from a specific client, supported throughout by a dedicated dispatch team and Service Delivery Manager.
You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues over a number of days. The variety of your working week is what makes the field engineer such a valuable member of Hemmersbach.
Principally, you will be supporting deskside, Network, software & print, and be helping teams that are working with many of the world’s biggest clients
Working within a designated support area, we provide you with all you need, from company van/car, to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.
Requirements:
1. Previous experience in the delivery of IT support services
2. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365...