Centre Experience & Commercial Manager
Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high‑performing centres? If so, this is a role where you can truly make your mark.
About the Company
Our client is a well‑established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed. With a strong reputation for service quality, operational excellence, and community‑led environments, the organisation continues to invest in its people, spaces, and customer experience.
The Opportunity
As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands‑on leadership role combining commercial accountability, people leadership, and operational excellence. You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.
What You’ll Be Responsible For
* Commercial & Financial Performance
Full ownership of centre budgets, KPIs, and commercial results.
Driving revenue from coworking memberships and meetings & events.
Forecasting, cost control, and P&L management.
Identifying and maximising new income opportunities across all non‑office products.
* Customer Experience & Operations
Ensuring the smooth, professional day‑to‑day operation of the centre.
Maintaining exceptional standards of service, presentation, and hospitality.
Acting as the senior escalation point for customer issues.
Overseeing seamless onboarding, move‑ins, and customer transitions.
Continuously improving processes, efficiency, and service delivery.
* People Leadership
Leading, motivating, and developing on‑site teams.
Creating a high‑performance, customer‑first culture.
Managing recruitment, performance, development, and engagement.
Ensuring appropriate staffing levels to meet commercial and operational demand.
* Facilities, Compliance & Governance
Managing suppliers, repairs, maintenance, and minor works.
Ensuring full compliance with health & safety, GDPR, AML, and company policies.
Overseeing audits, inspections, and statutory requirements.
Embedding ESG, governance, and quality standards at site level.
About You
You’ll be a commercially astute, highly organised leader who thrives in a customer‑facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big‑picture performance.
You’ll bring:
* Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
* Strong commercial and revenue‑driving experience with P&L exposure
* Excellent stakeholder management and communication skills
* A proactive, solutions‑focused mindset and strong attention to detail
* Confidence working autonomously while collaborating cross‑functionally
* Solid IT skills, including Microsoft Office 365
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