About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Administrator, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you'll be responsible for delivering excellent service while using your product knowledge to maximise upselling opportunities. Your days will involve communicating via phone, email, and responding to website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a great pension scheme.
About You
If you join us, we’ll provide everything you need for success. We’ll discuss your training and development needs and support your career aspirations.
To succeed as a Customer Service Administrator, you should have:
* Proven experience in customer service, preferably handling inbound enquiries and completing transactions successfully
* Experience in the hire or construction industry is advantageous but not essential
* Knowledge of products and eagerness to learn about our range and business
* Exceptional communication skills, including negotiation and influencing abilities
* The ability to make decisions independently within company policies
* A collaborative team approach
* Flexibility and adaptability in a fast-paced environment, managing multiple tasks and deadlines with accuracy
* A commitment to continuous improvement and process enhancement
* Good computer literacy, especially in MS Office, and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals leads in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, turning what if into what is.
Our people are our greatest asset. We value diversity and are committed to creating an inclusive environment, ensuring fairness and respect. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services.
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