Sanctuary provide in:house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not:for:profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first:class customer service.
Service Delivery Manager
Banbury
GBP 42,435 : GBP 44,669 per year
40 hours per week
We are looking for a Service Delivery Manager to join our voids team covering a variety of sites across the Midlands. Responsibilities include managing a team who would be delivering high quality and cost effective property repairs, compliance and installation across the Midlands. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
The role of
Service Delivery Manager
will include:
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Overseeing repairs, ensuring they are carried out to a high standard
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Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
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Managing the performance of the team of operatives
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Maintaining compliance for health and safety, ensuring this is promoted and adhered to
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Handling complaints and breakdowns in service to meet customer expectations
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Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
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Building relationships with internal and external stakeholders and ensure the customer is our main focus
Skills and experiences:
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To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
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Proven experience of managing a successful team
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Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
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Working knowledge of the application of Health and Safety legislation
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Proven experience of working to deadlines and prioritising workloads
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Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
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This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 42,435 per annum (rising to GBP 44