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Senior claims team leader

Chelmsford
Reed
Team leader
Posted: 12h ago
Offer description

Job Description

Senior Claims Team Leader

I am working on a Senior Claims Team Leader to join my client who is a Global Insurer. They offer great career progression, they provide quality training and have a great culture to work in.

The Opportunity:

This is a key leadership role, and will be responsible for managing a team of desk-based claims handlers, ensuring the smooth operation of the team and delivering exceptional service to our clients.

Key Responsibilities:

* Lead and motivate a team of claims handlers to meet performance targets and service standards.
* Oversee the allocation and management of new claims.
* Review and approve reports for distribution.
* Conduct monthly one-to-one meetings and performance appraisals.
* Monitor claim lifecycles and ensure timely resolution.
* Identify training needs and implement development plans.
* Support account management activities and handle escalated complaints.

About You – Skills & Experience:

* Minimum 3 years’ experience in property claims
* At least 3 years in a team leader or supervisory role.
* Strong leadership and decision-making skills.

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