Job Description
Senior Claims Team Leader
I am working on a Senior Claims Team Leader to join my client who is a Global Insurer. They offer great career progression, they provide quality training and have a great culture to work in.
The Opportunity:
This is a key leadership role, and will be responsible for managing a team of desk-based claims handlers, ensuring the smooth operation of the team and delivering exceptional service to our clients.
Key Responsibilities:
* Lead and motivate a team of claims handlers to meet performance targets and service standards.
* Oversee the allocation and management of new claims.
* Review and approve reports for distribution.
* Conduct monthly one-to-one meetings and performance appraisals.
* Monitor claim lifecycles and ensure timely resolution.
* Identify training needs and implement development plans.
* Support account management activities and handle escalated complaints.
About You – Skills & Experience:
* Minimum 3 years’ experience in property claims
* At least 3 years in a team leader or supervisory role.
* Strong leadership and decision-making skills.