About the job
1. As Finance Manager, you will provide accurate and consistent financial reporting and forecasting.
2. You will contribute to the annual business planning process and ensure all financial reporting is accurately carried out.
3. You will provide insight and in-depth analysis to monthly results, comparing plans and forecasts to results.
4. You will enable all team members to adhere to regulatory and company policies.
5. You will also liaise with various management personnel providing financial support where necessary.
Your main responsibilities will be:
6. Ensuring all processing is carried out to budget and within service level agreements
7. Producing management accounts and budgets and reporting these at group level
8. Managing balance sheet and associated reconciliations
9. Managing the delegated authority process
10. Reconciliation of all customer payments across business units
11. Preparing reports on performance levels, customer contact trends and business planning
12. Ensuring effective monitoring is in place in line with agreed standards and volumes
13. Providing constructive feedback on budgeting and quality to advisors and supervisors
14. Ensuring all procurement, budgeting and processes are fully compliant and up to date
15. Owning key governance documents, updating as required and communicating changes
16. Managing financial relationships across businesses for AR, AP and Banking and Treasury
17. Managing tax transactions with Group tax plus providing relevant associated information, such as PSA, P11d
18. Managing payroll relationship with Group Payroll and dealing with queries
19. Monitoring of cash flow to ensure required funds are available
20. Monitoring of Fraud and system controls with exception reporting at Group level
You'll need to be:
21. Passionate and driven for delivering an excellent customer experience
22. Demonstrate excellent analytical and problem-solving skills
23. A strong work ethic and adaptable to manage in a changing environment
24. Credibility to contribute at the management team level
25. Ability to work under pressure in a fast-paced environment, with deadlines
26. Initiative to identify and investigate variances, then develop appropriate solutions
27. Ability to work as part of a team, dealing with all levels of the organization
28. Drive to achieve personal, local and departmental objectives
29. Confidence with strong commercial sense
30. Set the standard with an excellent communication
As a minimum, you will need to have:
31. Fully qualified accountant (CIMA/ACCA/ACA) with post qualification experience. Part / newly qualified will also be considered dependent on skills and experience.
32. Knowledge gained in a Finance Management role
33. Financial system management skills
34. Performance management skills
35. Detailed knowledge of industry compliance requirements
36. Ability to conduct risk assessments and develop appropriate mitigations
37. Able to coach colleagues and feed into training design
38. Leading understanding of how customer support centre operations provide business value in the retail or the service sectors
39. Skills to set, achieve and develop customer experience performance objectives
40. Awareness to identify risks before they grow into significant reputational threats
41. Expert in communicating to a high standard across all forms of media
42. Working knowledge of regulatory issues, such as the personal, and departmental GDPR responsibilities
43. Strong Microsoft Office skills
About the location
Sheffield city centre. Ten minutes' walk from Sheffield Station. Travel to other UK locations as appropriate
Working pattern
37.5 hours per week, between 0800 and 1800 Monday to Friday; some weekend working by exception
The Reward
We believe great work deserves great rewards. That's why we offer a comprehensive benefits package designed to support your lifestyle, well-being, and future:
44. Competitive Pay - We offer a salary that reflects your skills, experience, and the valuable contribution you'll make to our team.
45. Free Bus Travel – Complimentary travel on FirstGroup buses for you after 1 month of service.
46. Discounted Train Travel – Enjoy all day travel for you and your family for as little as £6 across Avanti West Coast, Great Western Railway, Hull Trains, TPE (from £10) and Lumo after 6 months of service
47. Generous Holiday Allowance – 25 days of annual leave plus public holidays
48. Pension Scheme – Contributory pension plan with the opportunity to invest in discounted FirstGroup shares through a SAYE scheme
49. First Xclusives Discount Scheme – Unlock over 3,000 deals on high street brands, cinema tickets, flights, holidays, and more
50. 24/7 Employee Assistance Programme - Confidential support whenever you need it, because your wellbeing matters.
We all belong at First Customer Contact. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.