Location: Manchester, M1 1PZ
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to take ownership of operational delivery at our brand-new Northern Head Office in central Manchester.
This is an exciting opportunity to join a new team in a state-of-the-art building and play a key role in ensuring outstanding service delivery.
Job Description
As Facilities Manager, you will be responsible for managing all contracted services across your area, ensuring performance meets agreed service levels.
Acting as the first point of escalation for the client on FM-related matters, you'll work closely with stakeholders to build strong relationships and consistently deliver services that exceed expectations.
The role will also involve deputising for the Senior Operations Manager when required.
This position offers the chance to make a real impact in a flagship location while developing your career within a supportive and ambitious team.
Key Responsibilities
* Act as the first point of escalation for both the team and customer, ensuring seamless BAU operations delivery.
* Oversee operational deliverables across your area, maintaining high standards of health & safety and service quality.
* Manage small works projects, ensuring timely, consistent, and budget-compliant delivery.
* Build and maintain strong stakeholder relationships with internal and external partners.
* Ensure service delivery meets and exceeds client expectations through SLAs, reporting, compliance with SOPs/EOPs/BCPs, and timely resolution of remedial tasks.
* Take financial responsibility for service streams, supporting variable budgets, approving works within authority, and ensuring cost control.
* Provide effective line management and leadership to Workplace Leads and service teams, auditing service quality and driving remedial actions to completion.
Professional and Personal Competencies/Qualifications
* Proven client-facing Facilities Management experience with strong supplier and stakeholder management.
* Demonstrable people management skills, with a track record of leading, motivating, and developing teams.
* Skilled in delivering exemplary customer service, meeting deadlines, and achieving contract SLAs.
* Strong problem-solving ability with a passion for operational excellence and continuous improvement.
* Highly organised, proactive, and able to work independently with minimal support.
* Excellent communication skills across all levels, with integrity and respect at the core of interactions.
* Competent in MS Office and IOSH Managing Safely certified.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
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