Overview
Fortius Clinic are hiring an Administrator to work on their Surgical Wards in Marylebone, London. This is a Zero Hours contract, ad hoc shifts only. Shifts are likely to be 8 hours long between Monday - Friday. Shifts may start as early as 07:00 and finish as late as 20:00.
Responsibilities
* Work as a flexible and effective team member across 2 sites on 3 wards.
* Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.
* Provide a comprehensive and efficient administrative service to the ward; handle all aspects of correspondence; ensure the admission and discharge process is followed and accurately completed within a set timeframe.
* Deal with telephone enquiries or refer to the relevant person, maintaining accuracy, clarity, confidentiality and courtesy at all times.
* Record in real time all ward admissions, discharges and transfers to maintain a live and accurate bed board.
About Fortius
Fortius Clinic has more than 200 specialists from surgeons to sports physicians, rheumatologists, pain management specialists and radiologists. We diagnose and treat thousands of patients every year, from elite and amateur athletes to those with chronic arthritis and other orthopaedic injuries.
Fortius Clinic was founded by a group of specialists with a shared vision - to push the boundaries of orthopaedics and sports medicine and achieve new standards for clinical excellence. In 2021 Fortius Clinic became part of Affidea Group, a leading European healthcare provider owned by GBL. Affidea has committed to help Fortius achieve our vision to become Europe’s leading specialist provider of orthopaedics and sports medicine.
Qualifications
* Previous experience in a customer service/front of house role.
* Competent in Information Technology.
* Able to communicate effectively in English to a wide variety of people.
* Able to stay calm under pressure and handle unanticipated demands.
* Ability to deliver high-quality customer service.
* Able to handle sensitive information without compromising confidentiality.
* Good telephone manner.
If you are interested, please apply via our website link and a member of our team will be in touch shortly!
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