Service Desk Analyst – IT Support £25,000–£28,000 | Hybrid | Career Development Great Perks Location: Peterborough (Easily Commutable – Hybrid Working) Working Hours: Monday–Friday, 09:00–17:30 Salary: £25,000 – £28,000 Benefits Start Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We’re recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they’re looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. What You'll Be Doing: • Be the first point of contact for technical support across the business • Troubleshoot hardware, software, and network issues • Log and resolve support tickets with clarity and professionalism • Collaborate with the wider IT team and escalate issues when needed • Maintain accurate documentation and follow ITIL-aligned support processes What We're Looking For: • Good general IT knowledge and troubleshooting skills (hardware, software, networks) • Strong communication skills – clear and confident over phone/email • Analytical mindset with a detail-oriented approach to logging and documentation • Ability to multi-task and prioritise in a busy environment • Team player with a proactive, customer-service attitude • Eagerness to learn new tools and technologies Why You’ll Love It Here: • 25 days holiday bank holidays • Contributory pension, life assurance & income protection • EPIC talent development programme • On-site gym, free parking, and modern offices • Hybrid working arrangement This is a great chance to join a company that truly invests in its people. Whether you're early in your IT career or looking for that next step into a collaborative and supportive team, we want to hear from you. Hit apply now if this is of interest to you or send your CV to jtate@theonegroup.co.uk Interviews are taking place quickly – apply now to secure your spot!