Customer Service Advisor Redditch – office based full time £25,000 Due to continued success and increased workload we are recruiting for a client in Redditch in their Customer Services department. They have beautiful, modern offices with free parking and you will play a pivotal role in shaping the customer experience and building lasting relationships. As the first point of contact, you will serve as the voice of the company, ensuring that every interaction is handled with professionalism, empathy, and efficiency. From initial inquiries to resolving complex cases, you will steer the process with a customer-first mindset, making thoughtful decisions that enhance satisfaction and trust. Customer Service Advisor key responsibilities: Process customer orders via email, phone, and online portals Verify order details, pricing, and delivery schedules Liaise with internal departments (production, shipping, sales) to ensure timely order fulfilment Communicate proactively with customers regarding order status, delays, or changes Maintain accurate records in the ERP/CRM systems Assist with customer inquiries, complaints, and after-sales support The successful Customer Service Advisor will have the following skills and experience:- customer service experience ideally within a manufacturing business. Excellent communication and interpersonal skill High attention to detail and accuracy in managing customer inquiries, orders, an...