Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Location : Middlesbrough area - North Yorkshire Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Responsibilities Installs, debugs and provides technical maintenance for retail and other equipment within an assigned customer and / or product area. Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. Updates the dispatch function on all unforeseen issues. Provides detailed briefings on all performed activities. Proactively informs customers about status, progress and outcomes. Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. Actively uses corporate tools and processes for knowledge sharing and information gathering. Qualifications Required Qualifications Education or equivalent work experience required. Previous expereince in any field service discipline is highly desirable Good understandiong of basic IT skills, Email, Microsoft office Good written and verbal communication skills. Driver's license and driving record that satisfies DN's fleet requirements. LI-PT1 LI-Remote