Customer Service Desk Coordinator
6 months Fixed Term- £25,000
Looking to take your customer service skills in a new direction?
Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team.
This is a brilliant opportunity for anyone with customer service experience - whether that's in retail, hospitality, contact centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided.
What you'll be doing in the role:
As a Service Desk Support Advisor, you'll be part of a busy team that helps global customers keep their systems running smoothly. You'll be the first point of contact when an issue arises and will play a key role in coordinating technical support to get things resolved quickly.
Day-to-day, you'll:
* Take calls and emails from customers and log any issues or faults.
* Coordinate engineers and suppliers to ensure problems are resolved efficiently.
* Keep customers updated and informed throughout.
* Monitor service levels and ensure targets are met.
* Work closely with colleagues to deliver an excellent customer experience every time.
What experience you'll bring to the team:
* Strong communication skills, both written and verbal.
* Great customer service background - from any industry.
* Confident using Microsoft Office and computer systems.
* Calm, organised, and able to manage multiple tasks.
* A positive attitude and willingness to learn new skills.
What you'll get in return:
* Salary of £25,000
* 4 on 4 off shift rota. 2 days, 2 nights. 10 hour days 07:00-17:00, 14 hour nights 17:00-07:00
* Holiday allowance with birthday day off
* Monthly internal rewards
* Socials to be part of including a ledgendary christmas party.
* Real opportunities to progress and build a career in tech
* You will need to drive due to the location of the company, there is free parking on site
If you've ever worked in a fast-paced customer environment, such as retail, hospitality or a call centre, you'll find your skills transfer perfectly into this role.
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