Prison Custody Officer (PCO) - HMP Altcourse
Sodexo, Liverpool, England, United Kingdom
Overview
Join Sodexo as a Prison Custody Officer at HMP Altcourse. This role ensures safety, security, and order within prison facilities, while supporting rehabilitation and community safety. Please note this role is not eligible for sponsorship under the Skilled Worker visa route.
What You'll Do
* Maintaining a secure and disciplined prison environment
* Supervising daily routines, prisoner movements, and scheduled activities
* Escorting prisoners securely within and outside the facility
* Responding calmly and professionally to challenging or high‑pressure situations
* Supporting rehabilitation initiatives and encouraging positive behaviours
* Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere
Who We're Looking For
There is no typical prison officer. Our team is made up of people from all walks of life. If you are a natural people person with strong communication skills, self‑confidence, empathy, and resilience, we want to hear from you. You will be working with individuals who may be at the lowest point in their lives, and you will be expected to build constructive, positive, and professional relationships based on fairness, consistency, and respect.
The Behaviours That Make a Great Officer
* Calm Under Pressure - Manage high‑stress or unpredictable situations with a level head
* Empathy & Respect - Treat everyone with dignity, regardless of circumstances
* Strong Ethics - Maintain fairness, professionalism, and integrity
* Resilience & Adaptability - Stay composed and effective when the job is tough
* Effective Communication - Listen actively and speak clearly
* Conflict Resolution - Use de‑escalation techniques to manage tension
* Teamwork - Collaborate closely with colleagues for safety and success
* Vigilance - Remain observant, alert, and responsive to risks
Training and Development
You do not need prior experience. You will receive an 8-week training programme, delivered locally, to fully prepare you for the role. This includes classroom and practical learning, conflict resolution and communication training, shadowing experienced officers, and ongoing development and support.
Eligibility Criteria
* Be at least 18 years of age at the start of employment
* Be capable of undertaking the physical activities of daily prison officer duties
* Meet eyesight standards in both eyes, with or without corrective lenses
* Have adequate hearing for safety during training and operational duties
What We Offer
* Starting salary £29,93.28 with annual increases over initial 5 years' service
* Free meals (if applicable) and parking
* Access to on-site gym and subsidised gym membership
* Potential overtime (subject to availability)
* Comprehensive paid training and progression opportunities
* Life assurance
* BUPA healthcare
* Pension schemes and much more
Please see the benefits guide attached which outlines Sodexo's benefits. Apply now to embark on this rewarding journey as a Prison Custody Officer.
Application
To move forward with your application, you will complete a pre-screening process within a few days of submission. You will receive an email with instructions. You will be invited to participate in an assessment centre. All offers are subject to full security clearance checks. Sponsorship is not available for this position.
About The Company
We are an inclusive workplace that values equal opportunities and diversity. We welcome everyone to be the best version of themselves.
Attached documents
* UK Rewards and Benefits Guide.pdf
* PCO JD Altcourse.pdf
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