1. Patient Access Officer
2. London: The London Bridge Hospital, The Wellington Hospital, The Harley Street Clinic, The Portland Hospital, The Princess Grace Hospital & The lister Hospital
3. Full time37.5 hoursper week
4. Shifts: Monday to Friday. (Flexibility/availability required between 6am and 8:00pm to meet serviceneedsat based facility)
5. Permanent Contract
6. Salary: £27,222 per annum
Please note we will be holding an assessment day on Saturday 24thJanuary 2026 for allavailable positionsacrossourfacilities
We’relooking for a Patient Access Officer to join our Patient Access team based atone of our London Facilities (The London Bridge Hospital, The Wellington Hospital, The Harley Street Clinic, The Portland Hospital, The Princess Grace Hospital & The listerHospital)
This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
Your duties as a Patient Access Officer will includeprovidinga comprehensive range of administrative services to consultants and other third parties that willassistin promoting the successful management of all aspects needed tofacilitatea seamless patient pathway. In this role, you will be able tofacilitatethe patient’s experience byproviding a 5-star and world class service to our internal and external stakeholders through a seamless patient journey witha high levelof customer care at all timeswhilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care.You’llgain valuable experience in a clinical setting, with opportunities for career progression through internal and external training
Above all else,we’recommitted to the care and improvement of human life.It’sthis guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.Other’smay think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
Whatyou’lldo:
7. Greet patients and visitors with a friendly and professionaldemeanour, ensuring they feel supported and valued from the moment they arrive.
8. Engage with patients throughout their journey, addressing queries, providing clear communication, andmaintaininga welcoming environment.
9. Respond promptly to any patient or third-party requests,demonstratingempathy and understanding in every interaction
10. Maintainaccurateand up to date information on the hospital database during the patient journey.
11. Formally pre-register or register all patientsontoHCA databases.
12. Ensure all relevant Patient documents are signed and scanned to the patient accounts.
13. Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
14. Coordinate andfacilitateall patient bookings where applicable.
Whatyou’llbring:
15. PreviousAdministrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
16. Strong interpersonal and communication skills, with a positiveattitudeand the ability toempathisewith patients and visitors.
17. Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
18. Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by DrThomasFrist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK,we’reone of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques,medicationand facilities. Being part of a large multisite,establishedhealthcaregroupwe can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions thatprioritiseboth your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients.That’swhy we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer,you’llbe eligible for:
19. 25 daysholiday each year (plus bank holidays) increasing with service, withoptionto buy or sell leave to suit you.
20. Private Healthcare Insurance for treatment at our leading hospitals.
21. Private pension contribution which increases with length of service.
22. Season Ticket Loan andCycle toWorkscheme.
23. Group Life Assurance from day one.
24. Critical illnesscover.
25. Enhanced Maternity and Paternity pay.
26. Corporate staff discount for all facilities including Maternity packages atThe Portland.
27. Comprehensive range of flexible health,protectionand lifestyle benefits to suit you.
28. Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.
Our mission is simple,above all elsewe’recommitted to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
29. Unique and Individual:Werecogniseand value everyone as unique and individual
30. Kindness and compassion:We treat people with kindness and compassion
31. Honesty,integrityand fairness:- We act with absolute honesty,integrityand fairness
32. Loyalty,respectand dignity:We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity
Reasonable adjustments
We believe everyone should feel comfortableto bringtheir full self to work and be afforded the same opportunities. As a Disability Confident committedorganisation,we’rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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