Warehouse & Customer Operations Coordinator (BBBH36203) City of Manchester, England
Salary: £24,500 per annum + Benefits
Full-Time | Office Based | Monday to Friday
A exciting opportunity has arisen to join a growing family‑run fashion brand based in Manchester city centre. Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close‑knit e‑commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast‑paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day‑to‑day operations across the business.
Responsibilities
* Managing customer enquiries across email, telephone and social media platforms
* Handling returns, refunds and exchanges efficiently
* Monitoring deliveries and resolving courier‑related issues
* Supporting warehouse operations including picking, packing and stock handling
* Assisting with order management and general operational tasks
About You
* Previous customer service experience is preferred
* Strong communication skills with a personable and professional approach
* Excellent attention to detail and organisational skills
* A positive, team‑oriented attitude with a hands‑on approach
* Comfortable working within a fast‑paced e‑commerce environment
What’s On Offer
* Opportunity to join an established and growing fashion brand
* Friendly, supportive and collaborative team environment
* Varied role with exposure across multiple areas of the business
* Central Manchester office location
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