Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support with the autonomy to move into some 3rd line support with training and development within the role.
Responsibilities:
1. Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation
2. Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.
3. Diagnose and resolve technical hardware, network and software issues.
4. Assist the IT Manager in technical projects, including documentation and planning
5. Create new users, manage security permission requests and starters/leavers procedures.
6. Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment
7. Log and maintain Server health and additional preventative maintenance measures
8. Ensure backups have performed correctly and escalate any failures to the IT Manager
9. Manage office supplies, ensuring constant stock of consumables and replace them when requested
10. Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry
11. Configure and deploy new laptops and desktops with critical software to users
12. Assist the IT Manager in the support and deployment of the Company's IT Server and Network Infrastructure
13. Manage the IT Helpdesk and provide escalation to other members of the IT Team
Other Duties:
14. Pro-actively design and deliver IT training to users
15. Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments
16. Assist the IT Manager in the design of the IT Infrastructure roadmap
17. Ensure Company Procedures for all business systems are written and kept up to date
Required Skills:
18. MS Windows Desktop and Server Operating Systems
19. Desktop applications - MS Office, Adobe Acrobat
20. MS Office 365 and Microsoft 365 Cloud Applications
21. VMware vSphere and Virtualisation technology
22. Virtual Desktop technologies (XenDesktop, VMware Horizon)
23. Dell & Cisco Hardware
24. Experience of operating an IT Helpdesk
25. 2+ year's experience of providing 1st, 2nd and 3rd line Support
Pay range and compensation package: Salary is paying up to £35,000 with generous benefits and 25 days annual leave. The role is based 5 days a week from the office, so you must be within a commutable distance of the location and happy with this method of working.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.