Join to apply for the Information Technology Lead role at Rocket Science Group
Please note: This is a hybrid position based in Cardiff, requiring 3 days onsite each week, with the option for remote work on the remaining days.
Overview
We are looking for an IT Lead based in our Cardiff Studio, who is both hands-on and strategic with a passion for solving real world hardware and software challenges. The role is hybrid in Cardiff, requiring 3 days onsite each week, with remote work on the remaining days.
What you'll do
* Ensure our global teams have the equipment they need to thrive in their roles (hardware and software).
* Support software licence and application lifecycles to support varied engineering and business workstreams.
* Setup and manage critical infrastructure and systems.
* Define and champion IT standards for a fast-growing globally distributed studio.
* Support hardware (PC, Mac, Console Devkits, etc.).
* Establish and maintain a secure, scalable computing environment.
* Manage and improve our identity access management, remote access solutions and more.
* Install and manage AV and conference solutions for global collaboration.
* Create accessible, easy-to-use self-service IT documentation.
* Facilitate and conduct security audits (ISO27001, SOC2) annually and maintain ongoing compliance.
* Communicate with stakeholders and the wider business.
* Coach and mentor the IT Team while aligning IT with bigger business goals.
What we value
* A passion for solving real-world hardware and software problems.
* Strong communicator who can translate needs of technical and non-technical teams.
* Strong background in IT infrastructure, networking, and service desk operations.
* Experience managing collaboration platforms (Google Workspace, Slack, Zoom, Atlassian).
* A security-first mindset, with experience in ISO27001 and SOC2 compliance.
* Experience with ITIL frameworks.
* Ability to understand and adapt to evolving team requirements.
* Willingness to embrace new challenges and adapt as needs evolve.
You may also have
* Experience with centralized version control applications (Perforce, Git, etc.).
* Experience with remote networking tools and VPNs.
* Proficiency in running and supporting office networks.
* Experience with cloud platforms (AWS, GCP, Azure) and Mobile Device Management (MDM).
* Experience with HRIS or security frameworks.
* Automation or scripting skills (Bash, PowerShell, Python, etc.).
* Experience implementing low-latency remote access solutions for desktops and consoles.
* A love for gaming is a plus.
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