Pilgrim's Europe is looking for a highly organised and customer-focused Sales Support Administrator to join our growing team at Rollover.
Contract Type: Permanent, Full-time, Office Based
Location: Slough (Rollover Office)
Working Hours: Monday to Friday
If you enjoy working at the heart of a sales operation, juggling priorities, and being the go-to person who keeps everything running smoothly — we’d love to hear from you.
What You’ll Be Doing
- Managing enquiries through the Sales Support mailbox and ticketing system
- Processing new account applications and setting up customer accounts in SAP within SLA
- Issuing and responding to payment link requests
- Acting as the first point of contact for inbound leads
- Managing account notifications (on-stop, takeovers, trading recommencement)
- Creating and maintaining price files
- Processing equipment upgrade and additional equipment requests
- Liaising with equipment manufacturers and suppliers
- Raising purchase orders (POs)
- Coordinating customer equipment requests
- Maintaining an accurate equipment asset register
- Responding to customer and consumer enquiries via the info@ mailbox
- Carrying out onboarding follow-up calls post-installation to gather customer feedback
- Managing customer complaints from logging through to resolution, liaising with suppliers where required
- Providing general administrative and operational support to the Field Sales team
- Working closely with Account Managers, Customer Experience, and wider internal stakeholders
Who We’re Looking For
You’ll be organised, proactive, and comfortable managing multiple tasks at once. You’ll take pride in delivering a great customer experience and enjoy working as part of a collaborative sales environment.
You’ll Ideally Have
- Experience in sales support, customer service, or administration
- Strong attention to detail and excellent organisational skills
- Confidence communicating with customers, suppliers, and internal teams
- Experience using SAP or CRM systems (desirable, not essential)
- A customer‑first mindset with a proactive approach to problem solving
Why join Pilgrim's Europe/Rollover?
- Be part of Rollover, a well-established and respected brand
- Join Pilgrim’s Europe, a leading food business with scale and stability
- Play a vital role in supporting sales growth and customer experience
- Work in a collaborative, supportive team environment
- Opportunity to develop your skills across sales support, customer onboarding, and operations
If you’re looking for a role where you can really make an impact behind the scenes of a successful sales operation, we’d love to hear from you.
Apply now to join Rollover, part of Pilgrim’s Europe.
