Overview
DWP Estates is not just about maintaining buildings – it’s about transformation. Our strategic goals include:
* Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
* Investing in infrastructure through planned replacement works
* Embedding sustainability in line with Government Greening Commitments (GGCs)
* Delivering cost‑effective services while maintaining high standards
* Creating a professional, best‑in‑class working culture across the Government Property profession
Strategic Ambitions (through 2030)
* OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
* INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
* SUPPORT: Drive sustainability throughout DWP
* DELIVER: Expertly deliver improving, cost‑effective services for DWP
* THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government
Responsibilities
Performance and Governance
* Support supplier performance management within the estates function, providing ongoing analysis of performance, risks and issues against agreed contractual obligations. Track corrective actions, identify emerging trends and, where required, escalates concerns to the Operational Contract Manager.
* Support performance‑management governance through review and analysis of Management Information, preparing inputs for formal performance reviews and contributing to governance forums led by the Operational Contract Manager.
* Contribute to Operational Contract Management reporting across the Estates portfolio, including supplier performance and risk management information, ensuring alignment with functional governance requirements and best practice. Support reviews of estates audits against contractual obligations.
* Ensure suppliers deliver work orders in line with contractual and customer requirements, provide required data to systems, and work with the DWP Cost Management team to support accurate and timely payment.
Relationship Management
* Effectively manage the supplier/client relationship across the Estates stakeholders, translating Estates’ business requirements into services and supporting the DWP Estates Category Management team who oversee the contractual relationship between DWP and the supplier.
* Build strategic, collaborative and effective relationships across the wider Estates stakeholders, dealing resiliently with challenge, and understanding the holistic picture to influence direction and ways of working through the contract and the Supplier.
* Work collaboratively to ensure Estates Control Framework and End‑to‑End processes are effectively embedded and articulated with the Supplier, and monitor the performance of the Supplier and health of the relationships.
* Build a strategic and collaborative relationship with the Supplier to foster innovation and actively identify risks, continuous‑improvement opportunities to improve service, efficiencies and value for money.
* Ensure the estates suppliers deliver outcomes that our customers need at the requisite service quality, including management of the work‑order processes.
Change Management
* Manage service or other change requests, validating operational/business requirements with the Estates stakeholders. Provide supporting information and undertake contract administration activities, ensuring alignment with contractual requirements to support the DWP Category Management team in executing necessary contractual changes.
* Maintain records of all decisions made and instructions issued to nominated suppliers. Maintain an auditable change‑control register.
* Work closely with broader DWP Estates Teams, Service Delivery and Operations teams, to ensure change requests accurately reflect DWP requirements. Overlay supply‑chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP's requirements.
* Proactively identify areas for continuous improvement.
* Support re‑procurement activity by ensuring procurement documentation, including performance metrics/KPIs, accurately reflects the desired capabilities and requirements related to the estates supply chain and takes account of any previously identified gaps in service, operational insights or past performance trends.
Strategy
* Implement Supply Chain category strategy and development plans as agreed by the DWP Estates Category Management team and the Estates stakeholders.
Health & Safety
* Work with the DWP Estates H&S Team to ensure nominated suppliers meet their Health and Safety obligations and carry out commensurate corrective actions where necessary.
Additional Information
Disability Confident – A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. For jobs located in Wales, the ability to speak Welsh is desirable.
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