Overview
Join to apply for the Weekend Customer Service Centre Advisor role at Places for People
We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain communities across the UK, where everyone is welcome and can thrive.
Role and opportunities
We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector. The opportunities from joining our Customer Contact Centre are endless!
Career development and culture
At Places for People, we believe in investing in your future, offering opportunities to develop skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors progress into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We have had Advisors develop into senior management roles. Our Programme Change Development Lead, as well as some Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators, all started in our Customer Contact Centre.
You don't need prior Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values, especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.
More about your role
We pride ourselves on delivering first-class customer service to everyone we contact, and you could be part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our team is undergoing a period of growth. To ensure customers receive the best possible service, we are recruiting additional Customer Service Centre Advisors to support during this exciting phase.
In our Customer Service Centre, no two days are the same. You might assist a customer with a housing application, manage low-level anti-social behaviour, or diagnose repair issues – but we'll teach you everything you need to know. The office is accessible by local bus routes and free onsite parking is provided.
Hours
* Week One - Sat and Sun 8am-4pm
* Week Two - Sat and Sun 4pm-10pm
This role also includes working bank holidays and over the Christmas period.
More about you
Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you…
Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.
About Us
We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community – it's the people. We change our Customers' lives everyday by creating and supporting thriving communities. Our business consists of complementary companies that are market leaders in placemaking, property investment, development, leisure, and management sectors. We operate in affordable and supported housing, development, property management, leisure management, and fund management.
We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey.
Benefits
* Full training provided
* Hybrid working – 3 days in the office and 2 from home
* Overtime
* Excellent holiday pay and sick pay
* Ability to buy or sell leave
* Access to WPA cash plan – which can save you up to £500 on dental, GP prescriptions and eye care
* Pension with matched contributions
* Future career opportunities
* Extra benefits including discounts from shops, cinemas and more
What’s next?
If you meet the criteria and are ready to take the next step, apply using our simple 5-minute process. Upload a CV and a supporting statement demonstrating how you meet the role requirements. If you have questions, please email the recruitment team.
We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria. If you would like to be considered under this scheme, please indicate this in your application. We are committed to an inclusive and accessible recruitment process and will provide reasonable adjustments as needed.
If you are a Places for People customer needing support with your application, please contact our skills and employment team. Closing dates may move forward if we receive a large number of quality applications. If you are using a mobile device, ensure your CV is stored in the cloud (Google Drive, OneDrive, Dropbox). Recruitment agencies: we operate a PSL and do not take cold calls.
Safeguarding
Safeguarding is everyone's responsibility. We are committed to creating safe communities by protecting children, young people, and adults at risk. All employees, volunteers, and contractors uphold safeguarding standards, including DBS checks where applicable.
Armed Forces and Disability Confidence
We support the Armed Forces Covenant and guarantee an interview for eligible candidates who meet the essential criteria. We are a Disability Confident Employer (Level 2) and guarantee an interview for disabled applicants who meet the essential criteria. Neurodivergent applicants who meet the criteria will also be guaranteed an interview.
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