Customer Service Advisor (FTC) £23,000 p/a Gotham Monday to Friday We are looking to bring on an experienced customer service advisor to join the transport office of our industry leading logistics client based in the Gotham area, just on the Nottingham/Leicester border. This contract will be for a period of 6 to 9 months to cover an internal secondment however there may be opportunity to apply for an internal role at the end of this period. You will be working in a busy transport office helping the smooth running of deliveries and ensuring customers are kept up to date. Shifts are Monday to Friday following below rotation: 07:30 - 16:00 08:00 - 16:30 08:30 - 17:00 Responsibilities include: > Being first POC for customers, monitoring inbound calls, e-mails and ensuring queries are resolved in a timely and efficient manner. >Root cause analysis and proactively seeking to prevent any issues or failures of service >Managing any complaints in a professional and calm manner ensuring and problems or rectified or escalated. > General administrative duties including logging calls, actions and ensuring relevant information is communicated to customers and other departments. >Assisting colleagues in the transport office to cover holidays or high workload volumes. > Ensuring a clean and tidy office space, ensuring H&S is met in your work space. About You >Minimum 1 year experience in a logistics/supply chain role in which you had direct customer relationships. > Confident communicator, both verbal and written. >Proficient in Microsoft Excel, Word and Outlook > Ability to manage your own workload and take initiative to ensure all tasks are completed in timely manner. >Calm resolve, with resilience to deal with any complaints and initiative to ensure any issues are rectified. Please note this role is based at our clients transport office on site and we are unable to offer it on a hybrid/remote basis at this time. Site post code is NG11 0LB, please ensure you are able to commute to this site before applying. APPLY NOW Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.