Are you a highly organized, people-focused professional who thrives in a fast-paced environment? We’re looking for a proactive and detail-oriented Staffing Coordinator to help manage our workforce scheduling, support recruitment efforts, and ensure our teams are set up for success.
You will be required to:
* support the Organisation by providing service level support in respect of temporary staffing cover needs and management of the administration of the Eroster system.
* Ensure the service requirements are dealt with in a timely and effective manner, working in line with policy and procedures.
* Work closely with both internal and external stakeholders; such as the immediate People team, rostering team, internal and external workforce; service managers and operational teams
* Provide excellent customer service, timely processing of requests to ensure the organisation is meeting safer staffing levels; and requires outstanding organisational skills.
Base
Chippenham Community Hospital, Rowden Hill, Chippenham, Wiltshire SN15 2AJ utilising a hybrid working model to include some remote working.
Main Responsibility
* Book bank and agency workers in line with agreed booking processes, policies and authorisation arrangements.
* Communicate on a daily basis face to face, by email and by telephone with bank workers to support shift fill and worker liaison.
* Respond to requests from flexible workers (bank/agency) and accurately record requests for cover from departments, wards and managers.
* Book agency workers through the third party provider and ensure that the data across the two systems is updated and maintained consistently and accurately.
o Be a first point of contact for the team, including managing the generic inboxes, answering queries and escalating as appropriate.
o Act as a key contact for new starters joining the Flexible Workforce Service
o Update internal service users regularly in regard to cover request progress or any changes to requirements.
o Act as a point of contact for any general queries around the systems and processes related to Allocate Healthroster.
Please see the job description attached for a full list of responsibilities.
The Ideal Candidate
* Ability to work independently and unsupervised, whilst understanding when support and escalation is required
* Able to work in a multi-disciplinary team with a collaborative approach
* To be able to prioritise and deal with simultaneous requests and conflicting priorities
* Information technology skills to include regular use of databases, spreadsheets and emails
* Knowledge of Microsoft Office packages including Work, Excel and Outlook
* Administrative and communication skills, including the ability to communicate to a variety of colleagues of varying levels of seniority
* NVQ Customer Service / Business Admin
* Knowledge and regular use of an electronic rostering system
Other requirements:
* The role operates as part of a 7-day service, and the post holder will be expected to participate in a rotating roster that includes weekend cover
* Regular use of VDU
* Prolonged periods of concentration
Package Description
You will feel valued as a Quality and Compliance Lead within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* £23,875 - £25,814 with group pension
* Free tea, coffee and milk at your base location
* Private medical insurance from Bupa, with fast access to the most used specialists without a referral from your GP – including for musculoskeletal problems and for mental health support – at locations across the country
* Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
* Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
* An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
* The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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