Overview
Training Administrator (Operations & Systems) – Advice NI, Belfast, Northern Ireland, United Kingdom. Full-time, permanent, 35 hours per week.
Responsibilities
* Provide essential administrative support to the Training Function, acting as the first point of contact for all enquiries.
* Oversee email enquiries, organise facilities and logistics for programmes, monitor uptake, and maintain accurate training records.
* Manage training systems, providing technical support and troubleshooting where required.
* Support quality assurance processes, monitor training evaluations, liaise with colleagues on feedback, and work closely with tutors and learners to ensure a high standard of service.
* Support Finance with training invoice information.
* Monitor and update the training section of the Advice NI website.
* Contribute to the annual Training Needs Analysis and training communications.
* Assist with the implementation of operational and strategic plans.
* Assist with quality checks, compliance monitoring, and complaint handling.
About You / Qualifications
* Proven experience of working in administration, ideally within a training, education, or learning environment.
* Experience in data entry, data analysis and maintaining detailed administrative records.
* Experience of managing a Learning Management System (LMS), Customer Relationship Management (CRM) System, Content Management System, or similar systems.
* Demonstrable experience of working with multiple stakeholders.
* Problem-solving skills and the ability to adapt to emerging issues in a fast-paced environment.
* Excellent written and verbal communication skills.
* Familiarity with data protection legislation (including GDPR) and confidentiality requirements.
* Respect for diversity, equality, and inclusion.
* Flexible and adaptable to changing priorities and technologies.
* Minimum of a Level 3 qualification (or equivalent) in ICT, Business Administration, Education/Training or a related field.
* To be organised, proactive, adaptable, and people-focused with the ability to thrive under pressure and build great relationships.
* Other titles for this role may include Training Support Administrator, Learning and Development Administrator, Training Co-ordinator, Education Administrator, or Programme Support Administrator.
Benefits
* Salary of £26,421 - £28,770 per annum, depending on experience
* Generous annual leave entitlement
* Employee Assistance Programme
* Advice NI Social Committee events
* Access to Advice NI training
About Advice NI
Advice NI is a registered charity that acts as a voice for the independent advice sector, supporting 65 members across Northern Ireland. We offer a range of award-winning training schemes, quality standards, and social policy support, campaigning to improve the lives of people in Northern Ireland. Advice NI also provides services directly to the public in the areas of welfare, immigration, money and debt and digital inclusion programmes.
Additional information
Webrecruit and Advice NI are equal opportunities employers, value diversity and are committed to providing equal employment opportunities for all employees and applicants for employment.
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