THE ESSENTIALS Platform: Group Status: Full time, permanent. Salary: £26-28K Working arrangement: We typically work 4 days in the office, 1 day from home. Hours: 37.5 hours per week. Start: ASAP THE BENEFITS: 25 holiday days per year; 4 ‘Me Days’ per year (take a Me Day – focus on you); Team social events and trips; Wellness allowance of £35 per month to be used for gym, classes, physio or other wellness costs; Private healthcare with Vitality; Mintago financial platform; Drive Electric salary sacrifice; Enhanced maternity, paternity and parental leave; Employee referral scheme: £2,000 towards a getaway of your choice HSPG: A social impact real estate company Our mission is simple: Building partnerships, creating homes, developing communities. There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community. We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below. Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners. HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners. Core Behaviours: CORE MISSION: To be an efficient transactions machine! This role is a critical member of revenue collection and purchase ledger management, owning the transactional elements of the processes. You will be a key point of customer service, liaising with both customers and suppliers, through inbox management and direct conversations, to ensure a high-level of service and deliver an exceptional customer experience. You will also be responsible for ensuring that all customers are correctly charged, and correct payments are received, posted and reconciled, into the accounting and customer relationship management (CRM) systems, whilst ensuring that any overdue balances are identified and escalated appropriately, to ensure recovery. Within purchase ledger, you will be responsible for invoice process management, including ensuring transactions are fully verified and approved, and assigned to the correct entity and project, with correct payment, allocation and reconciliation. OBSESS: These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you. Accuracy and efficiency Discretion – you're handling sensitive information all the time – treat it with respect Treat the business’ cash as your own and protect it accordingly EXCEL: You are excellent at these areas: an expert. Meticulously following processes Be a transaction machine! SPECIFIC SKILLS: Experience in a transactional role in a fast-paced business environment High level of excel knowledge Experience in persistently reconciling information to ensure amounts are consistent, accurate and complete Finance systems knowledge – experience using Business Central would be a plus. Outcomes & Metrics: the desired result and how we measure it 0-3 Outcomes: the desired result Metrics: how we measure it All transactions posted correctly in the system. CRM system fully updated. Prepare Group payment run across various entities in accordance with correct processes. Processing of all payments in-line with agreed timelines and procedures. Reconciled and accurate sales and purchase ledgers. Monthly ledger reporting with timely investigation and resolution. Active debt recovery with minimal sales ledger balances. Debts collected within 30 days of invoice. Finance inbox delivered in-line with agreed SLAs. Finance inbox actioned within 24 hours. 3-6 Informative financial reports provided to Management Accounts team to assist with month end reporting. Nominal ledgers reconciled monthly, and data provided to Management Accounts team to assist with business reporting. Arrears balance understood, reported, and escalated in-line with agreed processes. CRM system utilised to produce insightful management reporting, including analysis and identification of issues and appropriate escalation. 6-12 Efficiencies suggested and implemented in Finance systems and processes. New processes implemented saving the team time. Ownership of transaction reporting for a relevant business platform. Key Finance point of contact for a specific platform. Tangible improvement in revenue collection KPIs. Improvement in KPIs relating to arrears balance. Active involvement in the rent review process. Assistance with the rent review process, with completion in-line with agreed timelines.