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Customer Quality Assurance Officer, Bedford
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Client:
bpha
Location:
Bedford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5a60425dff5d
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Permanent
Full time (37 hours per week)
Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service.
You will need good analytical skills and be able to work with people to develop and implement changes to services such as dealing with anti-social behaviour, letting our homes, collecting income, and managing our homes in way we can show bpha makes a positive contribution to local neighbourhoods.
What you will be doing:
Carrying out quality checks and report findings within given timescales
Producing reports to aid discussions to drive continued performance improvement
Driving change and improvement in performance and quality
Identifying data gaps and process change requirements to improve the customer experience
We’d love to meet someone with:
Excellent customer service skills putting the customer at the heart of what we do
Good problem-solving, negotiation and influencing skills
Strong communication skills, both written and verbal
Excellent time management and organisational skills
Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what we offer you is:
Hybrid Working
28 days holiday PLUS Bank Holidays
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Please note the successful candidate will need to complete a Basic DBS application.
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