Description: Waiter/Waitress - City Lounge Conveniently located in the lobby of Hyatt Regency London Blackfriars, the City Lounge is the perfect spot for freshly baked pastries, light bites, and quality crafted coffee. As a Waiter/Waitress here, you'll be part of a vibrant team creating memorable experiences for our guests in a stylish and welcoming setting. Duties and responsibilities: - Greet and seat guests in a friendly and professional manner. - Present menus and provide detailed information on menu items. - Take food and beverage orders accurately and promptly. - Serve food and drinks to guests following service standards. - Ensure tables are clean, tidy, and properly set. - Handle guest inquiries and resolve complaints professionally. - Process bills and handle payments accurately. - Maintain knowledge of menu, specials, and promotions. - Follow hygiene, safety, and sanitation guidelines. - Work collaboratively with kitchen and bar staff for smooth service. About you You are a friendly and attentive individual with excellent customer service skills. You work efficiently in a fast-paced environment, ensuring guests have a pleasant dining experience. Previous experience in food service is a plus. As a Waiter/Waitress at City Lounge you will enjoy all the benefits Hyatt has to offer: - 12 complimentary nights a year across Hyatt Hotels worldwide - Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! - Free meals on duty - 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels - Uniform provided and laundered complimentary - Headspace membership and access to our Employee Assistance Programme - Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next steps: Apply today for this Waiter/Waitress role and start your journey with Chinese Cricket Club at Hyatt Regency London Blackfriars! Primary Location: GB-ENG-London Organization: Hyatt Regency London Blackfriars Job Level: On-call/Casual Job: Bars/Restaurants/Outlets Req ID: LON006710 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.