Your role at Dynatrace
We are looking to hire an IT Support Engineer who will join our EMEA IT Support team. In this role, you will be a key member in enabling Dynatrace users' digital work life and be on hand to solve issues/requests.
This role is an onsite position; applicants should be within a commutable distance to our Maidenhead office and able to commit to 5 days a week in the office.
Key Responsibilities
Incident & Problem Management:
* Troubleshoots and accurately diagnoses and/or forwards IT-related issues
* Walks users through the recommended problem-solving steps
Service Request Fulfillment:
* Provides software and hardware products as well as workplace equipment following work instructions
* Fulfills user and access management requests following work instructions
* Answers and/or forwards technical questions and supports users in all IT technical matters
* Learns technical change requests implemented by backend teams
* Manages assets, stock, and demand
* Takes care of accurate stock and inventory management and prepares asset demands
* Executes disposals following work instructions
Projects & Improvements:
* Assists onsite with general IT build-out tasks
* Participates in discussions for workplace improvements
* Learns best practices for IT service processes, points out ambiguities, and asks questions to improve day-to-day operations
Collaboration & Learning:
* Improves craft as an Engineer and as a professional, seeking to learn from peers, feedback, observation, trainings, and technical literature
* Reads and understands step-by-step guides and technical work instructions
What will help you succeed
Minimum Qualifications:
* 1+ year of experience in desktop technical support
* Technical studies related to IT
* Experience with Microsoft Windows desktop operating systems and basic networking principles
* Experience with Microsoft Office 365
* Experience with Microsoft Intune
* Experience supporting MAC operating systems is a plus
* Experience supporting the IT needs of executive-level leaders
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* We provide a culture of excellence with competitive compensation packages that recognize and reward performance.
* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, creating strategic alliances worldwide.
* The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
* Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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