Job overview
The post holder will be required to work as part of a team providing a booking service to the cardiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers.
This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post. The post holder will require a working knowledge of IT systems, in addition to knowledge specific to cardiology. The role will include booking patients for out-patient clinics, diagnostic tests and daycase admissions and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.
Main duties of the job
1. To be knowledgeable about and understand medical terminology to ensure the correct transfer of clinical information onto the Careflow system.
2. To have a thorough knowledge of work processes and practices around the Access Policy.
3. To use the PTL to determine sequence of patients to be booked, adhering to the rules of the 18-week patient pathwa
4. To have sufficient knowledge to enable the answering of non-complex clinical question
5. Ensure that agreed booking processes are adhered to.
6. Liaise with the cardiology teams to ensure appointments are arranged for day cases, out-patients and diagnostic procedures to ensure maximum use of available clinical capaci
7. Ensure that patients are booked according to the priority designated by the referring clinician.
The post holder will need a flexible approach to ensure that booking processes are implemented, adhered to, maintained and improved.
The post holder will need to develop and maintain a close working relationship with consultants and their teams in order to ensure maximum efficiency in the management of the waiting list. Adherence to the rules agreed within the Trust’s Access Policy is a key requirement of the post.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
8. GCSE Grade C or above/ equivalent in English language and Maths
Desirable criteria
9. Experience of booking appointments
EXPERIENCE
Essential criteria
10. Experience of working within the NHS in a similar setting
11. Experience of working in an environment dealing with Highly confidential data
Desirable criteria
12. Administrative experience
13. Experience of and understanding of waiting list management
SPECIAL CIRCUMSTANCES
Desirable criteria
14. Willing to travel between the 3 hospital sites within the trust
15. Able to maintain a flexible approach to the role and duties
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
16. Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
17. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
18. Aware of confidentiality code of practice in relation to staff and patients.
19. Happy to work as part of a team
20. Able to work under pressure and deal with conflict situations to an amicable conclusion.
Desirable criteria
21. Knowledge of Trust systems
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges