About UGG
At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to innovate industry ideas by delivering experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Job Description
As an UGG Sales Associate, you will create personalized shopping experiences that foster brand loyalty. You will greet customers promptly and courteously, ensuring all questions are answered accurately and efficiently. You will provide exceptional service throughout the customer journey, including clearly communicating our return policies. Maintaining a positive attitude and promoting the store and brand image are essential, along with adhering to the dress code. You will serve both in-store customers and those calling via phone.
We are seeking a Part-Time Sales Associate for an 8-hour weekly contract.
Core Competencies
* Deliver the highest level of customer service
* Prioritize brand and product knowledge in customer interactions
* Communicate effectively with customers, team members, management, and corporate stakeholders
* Contribute to team goals through cooperation
* Multi-task efficiently in a fast-paced environment
* Respond to challenges professionally
Who You Are
* A natural communicator who embodies the vision and mission of UGG and Deckers Brands
* A motivated team player and self-starter
* Problem-solving mindset with agility in approach
Preferred Qualifications
* Previous retail experience is a plus
What We Offer
* Perks such as generous discounts, community programs, and volunteering opportunities
* Growth and development opportunities, including a Global Mentorship Program
* Uniform allowance
* 60% discount online and 30% in-store on Deckers Brands’ products (UGG, HOKA, Teva)
Equal Employment Opportunity
We value diversity and inclusion, and are proud to be an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences, embracing the diversity that makes our team strong.
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