BT Customer Service Advisor
Location: Belfast
Hours: Part-time (25 hours per week)
Starting Pay Rate: £13.42 per hour
Contract: Temporary with career progression opportunities
Various Shift Patterns Available.
Join BT and Make a Difference
BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.
Your Role as a 999 Call Handler
As a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.
This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.
Comprehensive Training & Career Growth
BT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experien...