We are excited to be recruiting an experienced Community Manager on a part time basis to assist in the management of a Build to Rent scheme located in Canning Town, London. The development contains 105 units and residents’ amenities space on the ground floor including a resident’s lounge, workspace, gym and post facilities. The post holder will be required to carry out some block management duties for the development and will assist in managing the relationship with the landlord, tenants and contractors.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on!
* Provide outstanding customer services to our residents.
* Assist the Property manager with any resident community queries.
* Lead resident engagement and communications to foster a strong resident community.
* Ensure resident issues and requests are addressed and dealt with in a timely manner.
* Promote a neighbourly and community atmosphere.
* Arrange and carry out viewings for any available units and assist in pre tenancy paperwork.
* Meet and interact with residents in a customer friendly and professional manner.
* Seek ways to exceed service expectations of residents and enhance the Carter Jonas brand.
* Work closely with the building property manager assisting with the management of the development
This job description is not exhaustive and the jobholder may be required to undertake additional duties from time to time to ensure the smooth running of the office.
What will it take to be successful?
We are looking for someone with prior building to rent property management experience and a proven track record in residential lettings. You will be a strong team player with excellent customer service, administration and organisational skills. The successful candidate will be comfortable working under pressure to meet deadlines and able to work under their own initiative and without close supervision. You will be a strong team player with good interpersonal skills. Excellent IT skills, strong written and verbal communication and numeracy skills are also essential.
We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.
As an equal opportunity employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.
About us:
Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.
Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.
We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.
Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.
Our values:
* Approachable – We treat every relationship with respect, integrity, and warmth
* Effective – We do what we say we will, we do it well and we are accountable
* Ambitious – We are ambitious for our clients and for our firm
We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:
* Communication - Ensures effective, clear, and relevant communications in support of business objectives
* People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
* Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
* Use of Technology - Modern, Agile, Digital Employee
* Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
* Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.
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