Travel Coordinator
Inspiresport
This hybrid role is based in our Manchester office, so you must live within a commutable distance.
Inspiresport, the UK's number 1 choice for school sports development tours, takes young people on a unique journey, igniting their dreams through the power of sport by providing sports development tours for schools and clubs. All designed to develop skills and confidence in youngsters no matter what their ability. Inspiresport are endorsed by the leading UK Governing Bodies & work with the biggest sporting clubs in the UK and Europe.
Due to an exciting time of growth we are now looking for an experienced Travel Coordinator to join our Manchester based operations team, operating the delivery of tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.
No two days are the same, but on a typical day you will
* Take a hands-on approach to running customer service elements of tours, when a business need arises
* Ensure high levels of customer satisfaction through proactive communication with clients
* Promote the addition of ancillary sales to bookings, and manage communication to supplier team
* Assist in implementing operational processes that ensure safety, efficiency, and quality
* Liaise with clients to understand their needs and tailor tour packages accordingly
* Monitor feedback and service metrics to drive continuous improvement
* Ensure compliance with safeguarding, travel regulations, and health & safety standards
* Handle escalations and resolve issues quickly and professionally
* Report on tour performance, customer feedback, and operational KPIs to operation managers
* Collaborate with the operations department as a whole and across the departments/businesses
* Resolve service issues and ensure timely delivery of all tour components
* Work on ad-hoc projects and improvements to the operational processes
To be successful within this role, our ideal candidate will:
* Have working experience in travel logistics (sports travel highly advantageous)
* Be customer service focussed with a solutions driven mindset
* Have a passion for sport and travel
* Demonstrate understanding of safeguarding & compliance in youth travel
* Possess strong organisational skills and attention to detail with the ability to work across multiple tours
* Demonstrate outstanding communication skills both written & verbal
* Be able to work under pressure & drive robust decisions whilst problem solving
* Have the ability to manage multiple projects & stakeholders simultaneously.
* Be computer literate with strong IT & systems use: especially Microsoft packages & CRM systems
* Be able to occasionally travel both domestically & internationally for work purposes
So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you