Key Responsibilities * Provide technical support to end-users, both in person and remotely * Install, configure, and maintain computer systems and software * Implement security of the network, data and its storage and communication systems * Assist with network administration tasks, including setting up user accounts and permissions * Work together with other managers and directors in relation to IT matters * Help manage the process for achieving agreed standards for Cyber Security and protocol * Discuss, agree and maintain IT elements of the Business Continuity Plan * Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR) * Document technical procedures and create user guides. * Collaborate with the IT Manager to implement new technologies and upgrades. General Responsibilities * Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail. * Support users in the use of computer equipment by providing necessary advice and/or training * Maintain and update internal documentation and database systems in a timely manner * Perform system administration and housekeeping activities * Purchase (after approval) equipment and licenses (e.g., software, hardware etc) * Ensure all IT deliveries are checked and stored in a secure location * Secure disposal of old equipment following policy controls * Assi...