Trainee Service Advisor Canterbury, Kent.
About The Role:
Working collaboratively in a small and efficient team, the successful candidate will be handling a multitude of tasks throughout the day with professionalism and diligence and have a keen eye for accuracy and detail. From checking customers in, to arranging appointments, advising customers of additional repairs and invoicing, you will be organised in your approach to the working day to ensure each task is completed in full and to a high standard.
As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, the successful candidate will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly.
Providing an exceptional experience for customers who are new to our business whilst continuing to build a strong rapport with our existing and loyal customer base is essential, ensuring excellence in customer care is the main priority of each working day.
Candidate Requirements:
Excellent standards of customer service in person, on the phone and through digital communications