Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas as part of their daily objectives.
Role Overview
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. With opportunities for career development, JD Group is ideal for motivated individuals interested in progressing their careers.
Responsibilities
* Provide outstanding customer service by greeting customers warmly, ensuring they have the best experience, and understanding our customer service measurement program.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards, ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximize sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally.
* Collaborate with team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding monthly sales targets.
* Drive additional KPIs such as Units, Conversion, ATV, and UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for viewing challenges as opportunities for personal and professional growth.
* Strong interpersonal and communication skills, thriving in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We value our employees' hard work and offer a range of benefits, including:
* 25% staff discount on a wide range of products in-store and online across various brands.
* Exclusive deals and discounts from retail and hospitality partners through our benefits platform (TELUS Health).
* Access to counselling, digital health, and well-being services via TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications—earn while you learn (England only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and support initiatives for positive change.
* Volunteer opportunities and support for JD Foundation initiatives.
* Employer engagement forums to influence positive change.
* Incremental holiday allowance.
We appreciate our colleagues' efforts in making JD Sports successful and offer staff discounts, development opportunities, and more to support your career journey.
Thank you for your time.
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