NOC Team Lead (Network Service Operations Centre)
3 Month Rolling Contract
Worcester (hybrid)
£400/day (Outside IR35)
Start Date: ASAP
NOC Team Lead with strong technical expertise in Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP.
Start ASAP in October/November 2025. 3-month initial contract in Worcester. Strong probability of renewals. Hybrid working - typically 4 day/week working in the office + 1 days/week working remotely (WFH).
A chance to work with a global IT Consultancy for a Telecoms end client.
Key skills, experience + tasks will include:
*
o Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
o Proven experience in a NOC, Service Operations, or similar network management environment.
o Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks.
o Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
o Experience with monitoring platforms, ticketing systems and incident management tools.
o Certificates/Qualifications:
o Essential: experience working within an ISP or carrier environment NOC
o Desirable: CCNA or equivalent vendor certification.
o Responsibilities:
o Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback and reviews.
o Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
o Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.
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