Overview
Join to apply for the Customer Service Representative role at William Hill.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals to customers
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What’s in it for you?
* Working hours: range of full and part-time hours on offer
* Annual pay review & bonus scheme: base salary reviewed annually with potential for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Oyster card for London-based roles
* Pension plan: employer contributions matched up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for growth and career development
What you need to be successful
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an online assessment link via HireVue. Those who are successful at this stage will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience.
More About Evoke
We’re a business that embraces change and progress. The power behind big-name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. It’s an exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences.
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