Grosvenor Casino Reading South (Rose Kiln Ln Reading RG2 0SN)
Do you have a passion for customer service excellence and proven experience of managing teams; leading, supporting and developing a highly engaged workforce and a high performing culture?
If yes you’ll want to read on
Our Reading South Casino has an exciting new opportunity for an experienced Venue Experience Manager to support the General Manager and venue management team in the delivery of an efficient operation that excites and entertains our customers.
As our Venue Experience Manager, you will be responsible for:
* Oversee reception and facilities management to ensure smooth day‑to‑day operations.
* Support people processes including communications, employee engagement, recruitment, onboarding, induction and training.
* Provide oversight of food and beverage (F&B) operations within the venue.
* Take ownership of player protection responsibilities ensuring compliance and safeguarding standards are met.
* Coordinate responses to customer feedback and use insights to develop action plans that enhance the customer experience.
* Execute local marketing initiatives including promotions and social media activity.
* Drive employee engagement by managing periodic opinion surveys, reviewing results, sharing feedback with teams and developing action plans to track progress.
* Organise and lead team forums to encourage collaboration and open communication.
* Act as or support the venue’s culture champion to promote a positive and inclusive workplace.
* Ensure consistent compliance with company standards including uniform, customer service and respectful workplace behaviours.
Qualifications
Outside of being a great leader with a passion for people, you will be able to demonstrate previous success in dealing with customers in a multi‑functional complex service business.
As you’ll be managing a team; you’ll need strong leadership skills with the ability to coach, motivate and develop, paired with extremely high attention to detail and the ability to demonstrate best‑in‑class customer service.
A PML will be required and a background in gaming would be strongly preferred.
Additional Information
Why Join Us
* A salary that reflects your value – we know talent when we see it and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
* A rewards package that goes further – from team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
* A warm welcome that sets you up to win – our induction isn’t just a process it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
* Work that means something – you’ll have the chance to shape the way we do things, take part in exciting projects and see your ideas make a real difference.
* A culture that puts people first – we’re proud to support and look out for each other. It’s part of who we are and why people stay.
* A high standard shared together – we set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
* Real support for your growth – whether you’re new to the industry or ready to take the next step we’re here to help you develop and grow.
Be Part of Whats Next
If you’re looking for more than just a job – if you want to be part of a team that values passion, performance and care – we’d love to hear from you.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone
At Grosvenor Casinos and The Rank Group we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know – we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Remote Work : No
Employment Type : Full‑time
Key Skills: Bilingual, Linux Administration, Documentation, LNG, Entry Level Finance
Experience : years
Vacancy : 1
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