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Kent Business College (formerly IBIS Consultancy) is a fast‑growing training provider delivering high‑quality professional and apprenticeship programmes across the UK and internationally. We are an approved centre for CIM, APM, and PMI qualifications, delivering excellence through expert‑led, flexible learning.
We are expanding our CIM (Chartered Institute of Marketing) Apprenticeship provision at Level 4 (Marketing Executive) and Level 6 (Marketing Manager) and are seeking an experienced and motivated professional to join our academic team.
Job Description
Department: Apprenticeships & Professional Programmes
Reports to: Managing Director / Head of Programmes
Direct reports: Marketing Coaches (employees) and Freelance/Associate Marketing Tutors
Contract type: Full‑time, 40 hours per week (flexible scheduling)
Work location: Hybrid. Face‑to‑face meetings/events at the Maidstone office (as required) and regular employer‑site visits. Travel costs reimbursed per policy.
Salary: £45,000 base per annum plus outcome‑based adjustment (+£20 per passed learner / −£5 per withdrawn learner) across all Marketing programmes.
Role Purpose
Own the end‑to‑end delivery and performance of Marketing Level 4 & 6 apprenticeship programmes (and related CIM modules), combining hands‑on teaching/coaching with programme leadership. Lead the coaching/tutoring team, ensure curriculum and LMS readiness, drive learner achievement and employer satisfaction, and maintain compliance with awarding‑body/EPAO and funding requirements.
Role Composition & Working Pattern
* Weekly hours: 40 h/week (flexible, averaged across the academic cycle).
* Allocation: Teaching/Coaching 24 h/week; Programme Leadership 16 h/week.
* Flexibility is required around assessment/EPA peaks, audits and employer events.
Key Responsibilities
A. Teaching and Coaching (Approx. 24‑30 h/week)
* Teach/coach Marketing L4 & L6 learners (online and occasional in‑person); typical teaching contact ≈ 10 h/week.
* Caseload management: hold monthly 1:1 reviews for ~40 learners ( each; none <30 min unless pre‑agreed).
* Marking & feedback: return assessed work within 1 week with actionable, criteria‑mapped feed‑forward.
* Tripartite reviews: plan and conduct quarterly tripartites with learners and line managers (integrated into the monthly review cycle where appropriate).
* EPA – Registration: complete gateway checks and register apprentices with the EPAO on time; brief and book EPA components.
* APTEM Training Plans (create & update): build, update and quality‑assure Training Plans in APTEM (KSB mapping, OTJ profiling, monthly review updates, evidence and e‑signatures); keep MIS/LMS/APTEM records current within 48 hours.
* Information sessions & workshops: deliver induction, skills bootcamps, revision/EPA briefings and programme events (online and face‑to‑face).
* Weekly social content: post one short video/reel per week on approved channels (may be clipped from class), following brand, safeguarding and GDPR rules.
B. Programme Leadership & Team Management (Approx 16 to 8 h/week)
* Lead coaches & manage freelancers: set objectives, run monthly huddles and quarterly 1:1s; ensure cover; approve timesheets.
* Fair allocation & timetabling: publish FTE‑weighted teaching/caseload allocations ≥10 working days before delivery; maintain cover rota; keep within contact‑hour caps.
* Quality assurance: run/attend standardisation on the second Monday of each month; complete observations and IQA sampling; close actions promptly.
* Employer engagement: coordinate and conduct face‑to‑face workplace visits (FT guide 10 per month; pro‑rata 5/month at 0.6 FTE), capturing actions and follow‑ups within 48 hours.
* Programme performance management: own the KPI pack (pass/achievement, retention/withdrawals, satisfaction, complaints, SLA adherence) with monthly reporting and improvement plans.
* Compliance & audit readiness: uphold safeguarding/Prevent, UK GDPR and awarding‑body/EPAO/ESFA rules; maintain complete audit trails.
* Co‑develop and update curriculum for Marketing L4 & L6: schemes of work, lesson plans, assessment briefs/rubrics, quizzes and videos; align to KSBs/EPA requirements and current industry practice.
* Week‑ahead readiness: ensure all materials for the next teaching week are QA’d (accuracy, accessibility, brand) and live on the LMS ≥ 5 working days before delivery; maintain version control and a change log.
* Teacher enablement: provide quick‑start notes or short how‑to clips; gather teacher feedback and feed into continuous improvement cycles.
Success Measures (KPIs & Service Levels)
* Teaching quality: observations Good or better ≥90%; zero critical QA defects (brief/rubric).
* Marking timeliness: within 5 working days; 100% within 7 calendar days.
* Learner reviews: 100% monthly coverage; avg ≥60 min; none 30 min without agreement.
* Standardisation: 100% attendance (or authorised catch‑up within 5 working days).
* Curriculum/LMS readiness: 100% of next‑week materials live ≥5 working days in advance; 100% new videos captioned.
* Employer engagement: 10 F2F visits/month (FT) (or 5/month at 0.6 FTE), reports in 48 hours; employer satisfaction ≥4.3/5.
* Retention/withdrawals: at/under agreed ceiling or ≥10 pp YoY reduction; interventions logged for 100% of at‑risk learners; exit summaries within 5 working days.
* APTEM compliance: 100% Training Plans built within 10 working days; monthly reviews recorded; OTJ variance actions within 10 working days.
* Communications: of emails/messages acknowledged within 2 working days.
* Weekly reel/video: weekly compliance; brand/safeguarding/GDPR compliant.
Person Specification
* Hands‑on APTEM experience: demonstrable recent experience building and updating Training Plans in APTEM, including KSB mapping, OTJ profiling, monthly review logging, evidence upload and e‑signatures, plus generating reports for audits.
* Qualification: CIM Level 6 (or higher) or a relevant Marketing degree.
* Proven teaching/coaching experience in apprenticeships.
* Strong knowledge of marketing strategy, digital marketing and campaign planning.
* Strong experience with EPA/gateway, KSBs and EPAO processes.
* Experience leading tutors/coaches or coordinating programmes; workforce planning and observation/IQA exposure.
* Confident with LMS/MIS, Microsoft 365/Google Workspace; accurate record‑keeping and KPI reporting.
* Excellent communication and stakeholder management; able to travel to Maidstone and employer sites (Local Region).
* Commitment to Safeguarding/Prevent, UK GDPR, EDI and Health & Safety.
* Teaching qualification (e.g., PGCE/CertEd/AET/DET).
* EPAO/CIM assessor, moderator or IV experience.
* Advanced APTEM skills (e.g., template/admin configuration, exports, dashboards) and familiarity with other platforms (e.g., OneFile, Smart Assessor).
* Content creation skills for micro‑learning/reels (basic editing/captioning).
* Experience with ESFA funding rules and audit trails.
Safeguarding, Vetting & Compliance
Employment is subject to Right‑to‑Work checks and an enhanced DBS plus satisfactory references. Mandatory training (Safeguarding/Prevent, Data Protection, Information Security, Health & Safety) must be completed and kept current.
* £45,000 base salary + monthly outcome‑based adjustment (+£20 per pass / −£5 per withdrawal).
* Workplace pension, private healthcare (post‑probation), travel expense reimbursement per policy, flexible remote working, CPD.
Flexibility
This Job Description outlines core duties; reasonable related duties may be assigned to meet operational needs. KPIs and workload expectations may be adjusted (with notice) to reflect awarding‑body or regulatory changes and cohort size/mix.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
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