CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Helpdesk Administrator.
Purpose of the job
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Customer Service Administrator to join the team located in Syngenta, Jealott's Hill, Bracknell.
The successful candidate will be responsible for providing the operational delivery of the FM Help Desk. Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support and assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
Responsibilities and daily activities:
· CBRE Global Workplace Solutions is the leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Administrator to join the team on the Syngenta account.
· The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team.
· The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team.
Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
Providing support or assistance for incoming issues related to FM.
Working through the process of solving problems with clients.
Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
Reporting customer feedback and trends to Management Team.
Answer Helpdesk / Switchboard calls.
Log service requests on CAFM system.
Continually updating customers using the communication Strategy.
Request updates from Hard / Soft Services teams.
Updating client on service requests.
Manage sub-contractor callout process.
Manage work orders and ensure accuracy data is achieved.
Assist in all sites across the account achieving the highest level of statutory compliance.
Promote QHSE and drive tangible improvements in safety performance and culture.
Provide administrative support to local line management at all levels.
Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.
Complete Syngenta and CBRE site inductions for staff and contractors
Assist with ensuring Authority to Work (ATW) are issued.
Support with audit management (Internal & External)
Produce management reports as required by the Account Management.
Meaningful and accurate reports are generated as required.
Customised reports are quickly created when required.
Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.
Qualifications and Skills:
· Minimum of GCSE's (including English & Mathematics) & A Levels preferred Appropriate Vocational Qualifications
· Strong interpersonal skills
· Ability to work under minimal supervision.
· Ability to work as a team player.
· Computer literate with a strong working knowledge of Microsoft Office.
· Flexible, methodical, and strong attention to detail
· Excellent organisational skills
· Contributing to continuous improvement
· Ability to demonstrate logical processes, with good analytical skills and judgement.
· Knowledge and Experience in using CAFM systems (Si7 & IFM Hub)
· Administration, Facilities & compliance Services
· Experience working in a customer service role or helpdesk environment.
· Experience within the Facilities Management or similar role.
About CBRE Global Workplace Solutions:
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process