IT Service Desk Analyst - 1st Line 6 months, Inside IR35 Location: York, 3 days in the office per week An exciting opportunity has arisen with a global organisation offering a hybrid IT Service Desk role. As a 1st Line Analyst, you will support internal users with IT issues, ensuring smooth operations and the quick resolution of IT tickets. You'll play a key role in troubleshooting and providing support for MS Teams and Active Directory tasks. Key Responsibilities: IT Ticket Management : Log, track, and prioritise IT tickets, ensuring timely resolution in line with SLAs. Support via Phone & Chat : Provide remote assistance to users, guiding them through troubleshooting steps and resolving common IT issues. MS Teams Support : Troubleshoot and assist with issues related to Teams, including meetings, calls, and chat functionality. Active Directory : Assist with password resets, account creation, and user access management. Key Skills and Experience: IT Ticketing Systems : Experience managing IT tickets and resolving user requests. MS Teams : Proficient in MS Teams support and troubleshooting. Active Directory : Experience with user account management and AD-related tasks. Customer Service : Strong communication skills with experience in phone and chat support. How to Apply: Apply now for immediate consideration. Interviews are scheduled for the week commencing 9th June 2025. We are an equal opportunities employer and welcome applications from all suitably qualified individuals.