Agency Operations & Client Services Executive
Location: London, hybrid preferred
Type: Full-time
Level: Junior
About Blazon
Blazon is a future-focused agency helping ambitious brands build, launch, and grow standout products. We work across strategy, brand, launch, growth, PR, content, and campaigns, with a strong focus on innovation, consumer products, and future-facing ideas.
We are hiring a sharp, organised, ambitious Agency Operations & Client Services Executive to work closely with Michael Raven across the running of the agency.
This is a rare opportunity for someone early in their career who wants broad exposure across agency life. You will support sales, client communication, brand building, content, operations, proposals, events, and day-to-day founder support. You will be trusted with real responsibility from the start, and you will learn fast.
If you are highly organised, commercially aware, a strong writer, and excited by brands, campaigns, and growth, this role gives you a front-row seat inside a fast-moving agency.
The role
You will work closely with the founder in the London office as a key support across agency operations, client services, sales support, and brand activity.
This role is ideal for someone who wants to grow into a high-impact agency operator, someone who can keep things moving, spot what needs doing, communicate clearly, and bring energy to both internal execution and outward-facing work.
You will help keep the agency organised, responsive, polished, and proactive across multiple workstreams.
What you’ll do
Founder support & agency coordination
* Support the Blazon Agency founder and core leadership team with day-to-day priorities, follow-ups, scheduling, and coordination
* Relay strategy and overview between the Founder, the leadership team and the agency team
* Join internal and client meetings, capture actions, and keep next steps moving
* Prepare notes, briefs, documents, and follow-up communication
* Assist with sales and new business, writing proposals, developing strategies, managing sales pipeline, writing contracts, following up with inbound
* Help keep files, systems, calendars, tasks, and workflows organised
* Act as a reliable right hand across the running of the agency
Client services & communication
* Help manage client communication across Slack and other channels
* Track requests, updates, deadlines, and outstanding actions
* Report key client updates back clearly and concisely
* Support the team in keeping delivery smooth, organised, and professional
* Attend client calls and help turn conversations into clear action points
Sales support & pipeline management
* Help manage the agency sales pipeline and keep opportunities moving
* Support outreach, follow-ups, research, and lead tracking
* Assist with writing proposals, pitch materials, contracts, and supporting documents
* Research prospects, sectors, and potential opportunities
* Help maintain momentum across new business conversations
Brand, socials & outbound
* Help run Blazon Agency’s brand presence across social platforms, including Instagram, LinkedIn, TikTok, X and Reddit
* Support the Agency Founder’s personal brand through content coordination, writing, and publishing
* Assist with outbound pitching for PR opportunities, podcast appearances, features, and coverage
* Help shape brand messaging and content ideas for the agency
* Support the creation of polished written content across multiple formats
Client brand & copy support
* Support client copywriting, messaging, and brand-building tasks
* Help turn strategy and campaign thinking into clear written output
* Assist with research into markets, competitors, and audience positioning
* Contribute to client-facing documents and presentations with strong attention to detail
* Support campaign organisation and keep moving parts aligned
Operations, forecasting & events
* Help with light financial modelling, forecasting, and commercial admin
* Support the planning and delivery of agency events, launches, and activations
* Help improve internal systems and agency efficiency
* Use AI tools such as Claude and other platforms to improve workflows and output
* Bring structure and order to busy, fast-moving projects
Who you are
* Highly organised and naturally proactive
* Highly outgoing and comfortable on calls, in-person meetings, conferences, events, and on social media video
* Strong written and verbal communicator
* Detail-focused, reliable, and calm under pressure
* Curious about branding, campaigns, media, sales, and agency growth
* Comfortable juggling multiple tasks and keeping track of moving parts
* Eager to learn, take ownership, and grow quickly
* Good with people and confident in professional settings
* Excited by working closely with a founder and being involved in many areas of the business
Skills and experience
* 1+ year of experience in an agency, startup, marketing, operations, account support, coordinator, or similar role
* Strong writing skills and confidence drafting professional communications
* Good organisational ability across calendars, documents, notes, and task management
* Comfortable using Google Workspace
* Familiarity with tools such as Slack, Asana, Canva, Figma, Notion, or similar platforms
* Interest in AI tools and enthusiasm for using them to work smarter
* A genuine interest in technology, brands, culture, media, and how agencies grow
What you’ll gain
* Direct exposure to the founder and the inner workings of a growing agency
* Hands-on experience across operations, sales, client services, brand, and content
* Real responsibility from an early stage
* A broad learning curve across high-value agency work
* The chance to grow into a bigger role as Blazon expands